FAQs
Where is your hair sourced from?
Our hair is raw unprocessed human hair ethically sourced from southern Eastern Asia and carefully handcrafted.
How long will my order take?
Processing times vary depending on the unit. Ready-to-ship wigs are dispatched faster, while custom units require additional time for preparation and styling.
Will my wig arrive exactly as pictured?
We aim to style every unit as shown; however, due to packaging and transit, slight restyling may be needed upon arrival.
Do layered units require styling?
Yes. Layered units are designed to achieve their full look through styling. You may need to curl, straighten, or shape the hair to your desired finish.
Can I use heat on my wig?
Yes, raw hair units can be heat styled. We recommend using a heat protectant and avoiding excessive heat to maintain hair quality.
How do I maintain my wig?
Regular washing, conditioning, gentle detangling, and proper storage will help maintain the longevity and appearance of your wig.
What is the lifespan of the wig?
This will vary depending on how you care or wear your wigs. up to 5 years for Raw Hair
Do you offer refunds or exchanges?
Due to hygiene reasons, all sales are final. Please read our return policy carefully before purchasing.
What should I do if I have an issue with my order?
Please contact us within 24–48 hours of receiving your order with your order number and clear photos/videos of the issue.
Have More Questions?
Reach out to Luxestrandz to get an immediate response. Our Reps are always available.