Shipping policy

Shipping & Processing Times


Please Read Carefully

Every The Luxestrandz unit is carefully prepared and inspected before dispatch. Processing times vary depending on the product selected, availability, order volume, customisation and styling requirements.

Please review the product description and processing time before placing your order.

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Processing Time


Our processing times are based on the type of unit purchased:


Ready-to-Wear: 2–5 working days

These units are already made and available for dispatch.

Available to Order: 5–14 working days

These units are not currently ready for immediate dispatch and will be prepared once your order is placed.

Made-to-Order: 14–21 working days

These units are created or prepared specifically following your order and may include selected customisations or specifications.


Processing time begins once payment has been successfully received and all required order details have been confirmed.


Please note that processing time is separate from shipping time.


In some cases, your order may be dispatched sooner depending on product availability, order volume and the level of customisation required.


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Shipping Time (After Processing)


UK Orders


Estimated delivery: 1–2 business days after dispatch


We use trusted delivery partners, which may include:

  • DHL 
  • Royal Mail

Once your order has been dispatched, you will receive tracking information via email where available.

Please note that delivery estimates are provided by the shipping carrier and are separate from our processing times.


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Shipping Disclaimer


Once your order has been dispatched and tracking information has been provided, delivery is handled by the selected shipping carrier.

The Luxestrandz is not responsible for delays caused by circumstances outside our reasonable control, including courier delays, incorrect delivery information provided by the customer, adverse weather, public holidays or other delivery disruptions.

If your parcel is delayed, lost, damaged or incorrectly marked as delivered, please contact us as soon as possible.


We recommend:

  • Checking your tracking information for the latest delivery update
  • Contacting the courier directly where appropriate
  • Opening a claim with the shipping provider where necessary


We will always assist where possible and can provide relevant tracking information or supporting documentation to assist with a courier investigation or claim.